The Oilerie is not responsible for incorrect addresses.  Once your package ships to the address you provided us, it is out of our hands.  Please double & triple check the shipping address before you place your order and once more when you receive your order confirmation email. 

We use either USPS or UPS depending on weight and distance.  We reserve the right to use the most cost effective shipper.

We will generally ship your order within 72 hrs of receiving it. Nights, weekends & holidays not included.  USPS generally takes 2 to 5 days to deliver.

By providing us with a legit email address & phone number we and our shipping partners will keep you informed of your order status.

When contacting us about your order please be ready to provide us your order number or method of placing your order as well as the date that you placed the order.  Please send this info to orders@oilerie.com

Thank you!