We have no control over UPS or USPS. Delivery delays may happen for many reasons that we have no control over.  We will provide you with tracking information when your order ships but we cannot be held responsible for delays by UPS and/or USPS. The Oilerie is not responsible for shipment delays once your order has been shipped.

For orders that are shipped, but not received within 3 weeks of the date of the order, your order will be replaced or refunded.

The Oilerie will always replace damaged orders and orders received with missing or incorrect items.  

The Oilerie is not responsible for incorrect addresses.  Once your package ships to the address you provided us, it is out of our hands.  Please double & triple check the shipping address before you place your order and once more when you receive your order confirmation email. 

We use either USPS or UPS depending on weight and distance.  We reserve the right to use the most cost effective shipper.

We will generally ship your order within 72 hrs of receiving it. Nights, weekends & holidays not included.  For special events, such as FREE SHIPPING days, we process orders as fast as we can but it may take several extra days to ship your order due to the high volume of orders received.

USPS generally takes 5 to 7 days to deliver.  

USPS occasionally posts incorrect tracking information or notifications.  It has happened in the past that delivery confirmations have been issued even though the delivery was not made.  Delivery then occurs 24-48 hours later. It.  has also happened that USPS will say "Shipping Label created, waiting for the package to be turned over to USPS".  When we create a shipping label the package is shipped immediately. These strange notifications are, again, out of our control.

By providing us with a legit email address & phone number, we and our shipping partners will keep you informed of your order status.

When contacting us about your order please be ready to provide us your order number or method of placing your order as well as the date that you placed the order.  Please send this info to orders@oilerie.com

Thank you!